If the date and time on your device are out of sync with your actual location, they’ll throw off your device and need to be corrected. Make sure you are reconnected to the correct network.Turn Wi-Fi off, wait a minute, then turn Wi-Fi on again.Open the Settings app (it usually looks like a cogwheel).Press and hold the Power and Volume Down buttons until you see the reboot animation. Scroll down in the Downloaded list and tap the name of the app.Scroll down and tap on Application Manager.If an app gets stuck or is having trouble, forcing it to close and restarting it often fixes the issue. To fix this, you’ll need to reset your device to factory settings. Our games may not run properly on modified devices. Restart the device regularly, especially right before playing.Force-close all other apps, including those running in the background.Turn off auto-updates on all apps, including email.These steps might temporarily make the game run better: Some mobile games are too demanding for older devices to run. If your device is an older iPad or iPhone model Close any other apps you have open and try launching your game again.If you can’t launch or play your game, your device may not have enough memory available to run the app. All apps that are running on your device use memory.Go to Settings > Clear Local Search History. If the app won’t downloadĬlear the cache and wipe the history of the Google Play store. If the app crashesĬheck that your phone and app have the latest updates. Then clear your cache by going to Settings > Apps > Clear Cache. If the interface is frozenĭelete unused apps or move them to the cloud or a microSD card.
If you need more help, contact your device manufacturer. Since Android phones have different interfaces depending on the manufacturer (Samsung, LGE, ASUS, etc.), the steps to update your phone or change different settings may also be slightly different.Īndroid Settings steps can vary by phone. If your game is not saved when you uninstall it, you could lose all the game data on your account.
Important: Back up your game before trying to uninstall and reinstall it as a troubleshooting step.
Missing an in-game item you bought? Check out these missing in-app purchase troubleshooting tips.Did you find a bug in your game? Tell us about it on Answers HQ or use the Report a bug category when you contact us.Having trouble with your Android mobile game crashing, loading, connecting to servers, or other issues? Try these troubleshooting steps.
0 kommentar(er)
